Frequently Asked Questions

For urgent cover, we can often provide staff within 2-4 hours during business hours. For pre-planned bookings, we recommend giving us at least 48 hours notice to ensure the best match for your service. Emergency cover is available 24/7 for last-minute staffing needs.

We primarily serve Milton Keynes and the surrounding areas, including Bedford, Northampton, Leighton Buzzard, and surrounding Buckinghamshire and Northamptonshire areas. If you're outside these areas, please get in touch as we may still be able to help.

All our staff receive comprehensive training before placement, including: Safeguarding Adults, Moving & Handling, Medication Awareness, Health & Safety, Infection Control, and First Aid. Specialist training is also available for Autism, Mental Health, Positive Behaviour Support (PBS), and De-escalation Techniques.

Our minimum shift duration is typically 4 hours, though this can be discussed for emergency cover situations. We offer flexible shift patterns including day shifts, waking nights, and sleep-in shifts to meet your service needs.

Yes, all our staff undergo enhanced DBS (Disclosure and Barring Service) checks before they can be placed with any provider. We also verify two employment references and confirm right to work in the UK for every worker.

Our rates start from £30/hour for standard support workers. Enhanced rates apply for waking nights, weekends, and bank holidays (£32-35/hour). Complex care specialists with additional training are charged at £35-40/hour depending on requirements. We'll provide a clear quote before confirming any booking.

Yes! We understand that consistency is important for service users. You can request specific workers who have previously supported your service, and we'll do our best to accommodate. We aim to provide familiar faces who know your service well.

Absolutely. We have specialist workers trained in Autism, Mental Health, Learning Disabilities, and Positive Behaviour Support (PBS). Just let us know the specific requirements when you request cover and we'll match you with appropriately trained staff.